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These Refund & Cancellation terms explain your rights and responsibilities regarding donations. Please read carefully before making any contribution to our services.
At Village of Hope, we are committed to transparency and accountability in all our operations. We request all donors to read this policy carefully before making any donations through our website.
All donations made to Village of Hope are voluntary contributions towards charitable activities. Once a donation is successfully processed, it is generally non-refundable.
We do not encourage refunds as donations are utilized for ongoing projects and community support. However, a refund may be considered under the following circumstances:
In such cases, the donor must contact us within 7 days of the transaction with valid proof of payment.
Once a donation is made, it cannot be cancelled. Donors are requested to review their details carefully before completing the transaction.
If a refund request is approved, the amount will be processed through the original payment method within 7–10 working days. The processing time may vary depending on the payment provider or bank.
If your account is debited but you do not receive a confirmation, please contact us. We will verify the transaction and take appropriate action.
For any refund or cancellation requests, please contact us with your transaction details: