Refund and Cancellation

Refund & Cancellation Policy – Village of Hope

At Village of Hope, we are committed to transparency and accountability in all our operations. We request all donors to read this policy carefully before making any donations through our website.

1. Donations

All donations made to Village of Hope are voluntary contributions towards charitable activities. Once a donation is successfully processed, it is generally non-refundable.

2. Refund Policy

We do not encourage refunds as donations are utilized for ongoing projects and community support. However, a refund may be considered under the following circumstances:

• Duplicate payment made by mistake
• Incorrect donation amount entered unintentionally
• Technical error during the transaction

In such cases, the donor must contact us within 7 days of the transaction with valid proof of payment.

3. Cancellation Policy

Once a donation is made, it cannot be cancelled. Donors are requested to review their details carefully before completing the transaction.

4. Refund Processing

If a refund request is approved, the amount will be processed through the original payment method within 7–10 working days. The processing time may vary depending on the payment provider or bank.

5. Transaction Issues

If your account is debited but you do not receive a confirmation, please contact us. We will verify the transaction and take appropriate action.

6. Contact Us

For any refund or cancellation requests, please contact us with your transaction details:

Village of Hope

• Email: info@villageofhope.org
• Tel: +91 44 24899010
• International: +974 55842270